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Frequently Asked Insurance Questions

You've Got Questions • We Have Answers.

Do you accept insurance?

Yes, NeuMed accepts the following insurance providers: BCBS, Aetna, Cigna, United Healthcare, MultiPlan, Humana, Worker’s Compensation, and PHCS.

How much will my co-pay be?

Your co-pay amount should be listed in your insurance plan documents or even on your insurance ID card. If you can’t find it, you should be able to find out the amount of your co-pay by calling the customer service number on your insurance ID card.

What are co-pays? What are deductibles?

A co-pay is a fixed amount you pay for a covered health care service after you’ve paid your deductible.

A deductible is the amount you pay for covered health care services before your insurance plan starts to pay.

What does it mean if my insurance is not verified?

Patients with insurance that cannot be verified or where insurance information is unavailable, will be charged the self pay rate.  The carriers will still be billed so if the claims are subsequently processed and paid, the patient will be refunded the self pay rate.

How do I add my insurance if I’m on my family’s plan?

If you are on your family’s insurance plan as a dependent, after you scan the insurance card,  select “Family Member” Instead of “This is me.” If you are not given the option to select “Family Member” please contact your insurance and confirm that you are marked as a dependent on their plan.

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